Privacy Policy


This policy has been developed to give you confidence about the privacy and of your personal data. Hydropool CI Limited are registered under the Data Protection laws in Jersey and adhere to the following legislation:

Data Protection (Jersey) Law 2005 (hereinafter known as the “Acts”).

Throughout this privacy policy, the term “personal information” is used to describe information which can be used to (or have the capability to) identify you as an individual. Information such as this may be stored and used about you by Hydropool CI Limited in your capacity as an individual, a consumer, shareholder, business customer or any other capacity under which you might visit our website. Please ensure you read this privacy policy carefully and thoroughly. By clicking “accept” and continuing to visit our website, or use any of our services, you are confirming your agreement to our use of your personal information, as set out in this privacy policy.

Marketing and communication

Hydropool CI Limited would like to send you information about our products and services which we believe may be of interest to you. We would also like to send you news and information that may be relevant to you. By becoming a Hydropool CI Limited customer, you are consenting for us to contact you for marketing purposes.

You have the right to opt out of our marketing correspondent at any time. Should you no longer with to be contacted for marketing purposes, you may contact us at

We may periodically offer co-branded or joint services and products

What information do we collect about you?

Hydropool CI Limited will gather information about you when you submit an enquiry, call or email us to discuss our services and/or products, when you become one of our customers, apply to use any of our services or contact us in person – by telephone, email or post. We will also gather data from you when you provide feedback, or when you complete a customer survey or a contact form. When you access our website, the usage information is collected using cookies.

How will we use your information?

Your information is collected for the following reasons:
To process applications to use our products and services, to verify your identity to prevent financial crime and money laundering, to help us provide you with the services being requested, to help protect your information and prevent unauthorised access to your information, to improve the service we provide to our customers and to send you marketing, to help administer our website and improve your user experience and general communications as required.

Periodically, we may collect, use and share your data, including (but not limited to) information from usage data, location data, cookies and log files. This data may be shared with businesses that operate within the same group as Hydropool CI Limited, or that become a part of that group, in order to facilitate the objective previously stated.

Your information may be disclosed to any of our agents, employees, officers, suppliers or third parties as necessary to enable us to provide our services to you, and/or to allow us to comply with our legal and regulatory obligations.

Third parties with whom your data may be shared, and the reasons for this are detailed below:

Credit reference agencies, fraud prevention agencies and related service providers: We may use credit reference agencies and fraud protection agencies to assist with decision making. This may be when you first approach us reference the provision of our services to you, or as part of the provision of services, or as required thereafter. A third party can provide us with an electronic identity verification system which may be used to verify your identity. This requires your information to be sent electronically to the third party, who will then pass the information to fraud prevention and credit reference agencies. For more information, please see “Credit reference agencies and Fraud Protection agencies” in this policy.

Brokers, service providers and intermediaries: Sometimes we will share information with brokers, service providers and intermediaries so as to ensure that we can provide and maintain the provision of services to you.

Regulators: The Jersey Financial Services Commission, some government agencies and other regulatory bodies have a legal right to access data held by us. We are legally obliged to disclose the information we hold to such bodies upon request.

Hydropool CI Limited professional advisers: Our auditors, lawyers, appointed auditors, accountants and other professional advisers may require access to the data held about you to enable them to advise us accordingly.

Shareholders: Our shareholders may periodically require access to the information we hold about you in order to assist with the management of our business.

Third parties: Hydropool CI Limited will not share your data with any third parties, except as disclosed in this privacy policy. We will not lend or sell your information to any third parties for any reason.

Credit reference and Fraud Protection Agencies

When you apply for finance with Hydropool CI Limited, the following records about you and others (including business partners) will be checked and reviewed:

Our personal and business (if applicable) records at credit reference agencies: A credit reference agency search will leave a footprint on your credit file once a search has been made. This may be seen by other lenders. They will provide us with both shared and public credit and fraud prevention information (including electoral register information).

Records held at fraud prevention agencies: Hydropool CI Limited will make checks with fraud prevention agencies to assess the application for credit and confirm identities to prevent and/or detect money laundering and crime. From time to time, we may also make searches at credit reference agencies and fraud prevention agencies, to manage your account with us.

If a joint application is being made, or you make us aware that you have a financial associate or spouse, we will link your records so you must make sure that you have their agreement to disclose their personal information. Credit reference agencies will also link your records, and these links will remain on your credit file until such time as you or your partner successfully file for a disassociation with the credit reference agencies to break the link. Information on applications will be sent to the credit reference agencies and these will be recorded with and by them. Where you borrow money via us, we will provide details of your account(s) and how they are managed to the credit reference agencies. If you borrow funds and repayments are not made in full and on time, the outstanding debt will be recorded with and by the credit reference agencies. This information may be supplied to other organisations by either the credit reference agencies and/or the fraud prevention agencies, to perform similar checks and to track your whereabouts/recover any debts that may be owed. Records will remain on your file for 6 years after they are closed, regardless of whether defaulted or settled in full. Should you provide us with false or inaccurate information, and should we identify or suspect fraud, we will record this and may pass the information to the fraud prevention agencies and other organisations involved in crime and fraud prevention.

If you have borrowed money via us and do not make the payments owed to us, we will trace your whereabouts to recover the debt(s). We (and other organisations) may access and use information from fraud prevention agencies of other countries.

You can contact the credit reference agencies currently operating in Jersey and the UK. The information held may not be the same, so it is wort contacting them all. A small statutory fee will be charged:

Visit or call 01481 713 050

Visit or call 0870 241 6212

Equifax PLC:
Visit or call 0870 010 0583

Visit or call 0870 060 1414

How we protect your personal information

At Hydropool CI Limited, we take appropriate security measures (procedural, physical and electronic measures) to help safeguard your personal data from unauthorised disclosure/access (for example, only authorised employees are permitted to access personal data, and are allowed to do so only for legitimate business purposes). We also use firewalls to help prevent unauthorised persons from accessing your personal data. We require all parties to whom personal information is transferred to comply with the same measures.

Despite our best efforts regarding security, it is always important to remember that the internet itself is not a secure method of communication. Personal information sent through the internet is potentially liable to being intercepted by other parties. We cannot guarantee the security of personal data sent to us through our website or via email. By agreeing to our terms and conditions, you acknowledge that you are using our website and receiving emails from Hydropool CI Limited at your own risk, and that we shall not be held responsible for any unauthorised distribution, use, damage or destruction of personal information.

Retention of personal information: In accordance with the Acts, Hydropool CI Limited will ensure that your personal information is held for no longer than is necessary for its purpose, or to assist with the management of the provision of services to you. Where personal data held is known to be unreliable, irrelevant or excessive, we will securely delete it as soon as possible.

Will your personal information be transferred outside the EU?

Hydropool CI Limited may share your personal information with our service providers and other related companies. This may involve the transfer of your information to countries outside of the EU, whose data protection laws may not be as extensive as our own. Where personal information is transferred to a company outside of the EU, Hydropool CI Limited will make sure that this is done in accordance with the Acts (for example, by putting an appropriate data transfer agreement in place). This will be done with a view to ensuring that the level of protection that applies to your personal data processed in these countries is similar to that which applies within the EU.

Changes to our Privacy Policy

Our privacy policy is regularly reviewed and any up-dates will be placed on this webpage. This privacy policy was last up-dated May 2018.

Access to information

You have a legal right to view the information we hold about you, and to request that any inaccurate information held about you be corrected. Should you require a copy of some or all of the personal information we hold about you, please contact us using the details below. At Hydropool CI Limited we want to make sure that the personal information we hold about you is accurate and up-to-date. You are entitled to request that we correct or remove any data that you believe is inaccurate. A nominal fee may be charged to cover the administrative costs incurred to respond to your request. We are permitted to do so under the relevant Acts which govern our businesses. To exercise these rights and choices, please write to us at the address below:

Hydropool CI Limited, Hydropool House, Tunnel Street, St.Helier JE4 8RE

Should you wish to opt out of receiving information regarding our products and services, please email your request to the above email.